Return Policy and refund 

We just want you to love it! 

At Purely Handmade, we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased from us that are in new, gently used or defective condition (due to materials or craftsmanship) for a refund subject to the terms of the Return Policy.

 Our return policy is intended to help customers who have issues that are related to poor product performance or unsatisfactory customer experience. As stated in our return policy, we will only accept the return of new, gently used or defective product. Significantly used product is not eligible for return.  Whether a product is returned in new, gently used or defective condition will be determined by Purely Handmade in their sole discretion. 

At Purely Handmade stores in the US, we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased from us that are in new, gently used or defective condition (due to materials or craftsmanship) to any of our Purely Handmade stores in the US for a refund, merchandise credit or exchange, subject to this policy.  

Croc purchases are ONLINE RETURN ONLY and are not eligible for in-store return.

AT SELECT US STORES, YOU WILL BE LIMITED TO $250 IN NON-RECEIPTED RETURNS OR EXCHANGES WITHIN A 90-DAY PERIOD.  These limits do not apply to the return or exchange of defective merchandise.  At select US stores, purely Handmade will use an electronic system to record, monitor, analyze, and limit returns and exchanges. At select US stores, a government-issued identification (“ID”) is required in order to track returns and exchanges and purely handmade will electronically scan or manually collect information from this ID.

• ORIGINAL RECEIPT: Ninety days or less from the original purchase date, cash, credit card, debit card and PayPal purchase refunds will be issued based on the original tender; thereafter merchandise credit will be issued. Refund amounts are based on the purchase price shown on the original receipt (excluding any shipping charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied when calculating the refund amount. Your shipping confirmation email can be used as a receipt.
• GIFT RECEIPT: Merchandise credit will be issued for the purchase price on the gift receipt (excluding any shipping charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied when calculating the credited amount.
• NO RECEIPT: Merchandise credit will be issued based on the lowest selling price of the item, factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons that may have applied
• GIFT CARDS: Gift cards (including eGift cards) cannot be returned, exchanged, or redeemed for cash unless the total gift card balance is less than $10. Terms & Conditions apply to Gift Cards.
• PRICE ADJUSTMENTS: A one-time price adjustment from the original selling price to the current selling price will be issued for in-store purchases when the original receipt is presented within 14 days after the date of the original purchase. Flash Sales, select promotions lasting 48 hours or less, TikTok pricing, and email offers are not eligible for price adjustments.
• INSTACART: With an Instacart receipt, merchandise credit will be issued based on the price paid for the product.  Without a receipt, merchandise credit will be issued pursuant to the terms of the “No Receipt” section of this policy or an exchange will be processed pursuant to the terms of the “Additional Terms and Conditions” section of this policy. 
• TIKTOK SHOP: Product purchased on TikTok must be returned to TikTok, consistent with TikTok's policies; Returns will not be accepted in purey handmade stores or via the purely handmade online return process.
• ADDITIONAL TERMS AND CONDITIONS: As an alternative to a refund, customers are welcome to exchange product for a replacement that is of the same type and the same ticket price as the product being returned (for example, exchanging a three-wick candle for a different three-wick candle with the same ticket price).  To make sure that we handle every return or exchange with reasonable fairness, we will not allow the return or exchange of product showing excessive wear and tear (for example, if the product looks significantly used) or product with a label that has been intentionally defaced. Whether a product shows excessive wear or tear or is returned in new, gently used or defective condition (or whether a return otherwise complies with this policy) will be determined by Purely Handmade in their sole discretion. All returns, exchanges and price adjustments must be made in the country of original purchase.  Policies may vary by store locale. The policy posted in the store of return governs. 

A written copy of this policy is available by request. Purely Handmade reserve the right to modify or withdraw this policy and the 100% satisfaction guarantee at any time with or without notice.

Purchases made in a Purely Handmade Store may only be exchanged or returned in a store located in the same country. Return & Exchange processes may vary depending on your country. Please contact your local store for details.

Online purchases can be returned by mail or in a Purely Handmade store (U.S. only). Please choose a link below for more information regarding our Return Guidelines & Instructions based on your return method:

STEP 1: Get your return package ready.

•  Send to us an email  to let us know which items you'll be returning to us. (damage, etc) 
• Place your items in a box — the one your order came in can easily be reused — along with any necessary packing materials.

STEP 2: Take your package to the carrier of your choice.

• Be sure that your return is properly insured and trackable so you’ll be able to ensure your package arrives as expected.
• You will be responsible for the shipping cost of your return.
  • Items such as flammable liquids and aerosols must be shipped according to U.S. Department of Transportation or U.S. Postal Service regulations. The carrier of your choice can help you with these shipping guidelines.
• Keep the tracking information until your return has been processed.

STEP 3: Mail your package to the following address:

• Purely Handmade
  Returns Department
  233 SW 99 AVE
  Miami, FL 33174

 Once we receive your items, we’ll send you a Return Order Confirmation email with all the details. 

 STEP 4: Please allow up to 14 business days for us to receive your return and process your credit. 

Ninety days or less from the order date, returns of products purchased from us that are in new, gently used, or defective condition (due to materials or craftsmanship) will be credited to the original form of payment; thereafter, an E-Gift Card will be issued and emailed to you at the email address associated with the original order. If you paid with a Gift Card or E-Gift Card, a new E-Gift Card will be issued and emailed to you. Refund amounts are based on the purchase price originally paid for the product and will not include shipping charges. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied when calculating the refund amount. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.

Additional Return Terms and Conditions:

To make sure that we handle every return or exchange with reasonable fairness, we will not allow the return or exchange of product showing excessive wear and tear (for example, if the product looks significantly used) or product with a label that has been intentionally defaced. Whether a product shows excessive wear or tear or is returned in new, gently used or defective condition (or whether a return otherwise complies with the Return Policy) will be determined by Purely handmade in their sole discretion. Purely Handmade reserve the right to modify or withdraw the Return Policy and the 100% satisfaction guarantee at any time with or without notice.